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Are You Listening to Your Customers? | BTalk Australia

May 10th, 2009 @ 2:51 am

Categories: BTalk Australia, Podcasts

Tags: BTalk Australia, podcasts, Phil Dobbie

(Episode 240: 9mins 11) On today’s BTalk Australia Phil Dobbie talks to Robert Gerrish, the Director of Flying Solo, Australia’s online community for solo and micro-businesses.

Robert says that often in business we ignore the signals from our clients that our products or processes may no longer be exactly what they are looking for. Have you noticed the change? He suggests it’s simply a case of looking and listening.

What do you think? Add comments to the Talkback section at the end of this post.

Subscribe to BTalk Australia on iTunes.

View all BTalk Australia podcasts here.

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Blogger Profiles

  • Blogger Thumbnail Phil Dobbie Phil Dobbie has a wealth of radio and business experience. He started his career in commercial radio in the UK and, since coming to Australia in 1991, has held senior marketing and management roles with Telstra, OzEmail, the British Tourist Authority and other telecommunications, media, travel and advertising businesses. In BTalk Australia he provides a lively and insightful view on business issues, adding his blend of irony and humour to the discussions. more »

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