(17min 25) Click on “Play” to hear the podcast or click “Get It” to download.
Asking customers to work their way through IVR systems before they get to talk to a call agent can be frustrating and damaging for your brand. Speech recognition software can help the process and drive efficiencies.
In today’s BTalk Australia Phil Dobbie talks to Paul Magee the Managing Director of VeCommerce about the growth in this technology and how voice biometrics is opening the way for new efficiencies.
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